1. Introduction
PotPot Plant Care ("we," "our," or "us") is a professional plant care services brand owned and operated by Atlas Ventures. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our plant care services and website.
2. Information We Collect
Personal Information
When you book our services, we collect:
- Contact Information: Name, phone number, WhatsApp number
- Address Details: House/flat number, building name, full address, pincode, and location coordinates
- Service Information: Number of plants, booking dates, service history
Automatically Collected Information
When you visit our website, we may collect:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on our website
- Referral source
3. How We Use Your Information
We use your information to:
- Process and manage your bookings
- Provide plant care services at your location
- Communicate with you about appointments and service updates
- Send service reminders via WhatsApp
- Improve our services and customer experience
- Analyze website usage and optimize our platform
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Service Providers: Our gardeners who provide services at your location (they receive only necessary information like name, address, and scheduled time)
- Technology Partners: Services that help us operate our business (Google Maps for location services, WhatsApp/WATI for communications)
- Analytics Services: Google Analytics, Meta Pixel, and Amplitude for website analytics, advertising, and service improvement. This may include personal information such as name and phone number to help us understand user journeys and improve our service.
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Cookies and Tracking
Our website uses:
- Google Analytics: To understand how visitors use our website
- Meta Pixel: To measure the effectiveness of our advertising
- Amplitude: To analyze user behavior, track booking journeys, and improve our service. This includes session replay and may associate your name and phone number with your activity to provide better support and service.
- Essential Cookies: To enable basic website functionality
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data Security
We implement appropriate security measures to protect your information, including:
- Secure data transmission (HTTPS)
- Limited access to personal data
- Regular security reviews
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Service records may be retained for up to 3 years for business and legal purposes. You may request deletion of your data at any time.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us via WhatsApp at +91 91874 46496 or email potpot@atlasventuresonline.com.
9. Third-Party Services
Our service integrates with:
- Google Maps: For location services and address search
- WhatsApp: For communication and booking confirmations
These services have their own privacy policies. We encourage you to review them.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Business: PotPot Plant Care — A brand by Atlas Ventures
- Phone: +91 91874 46496
- WhatsApp: +91 91874 46496
- Email: potpot@atlasventuresonline.com
- Location: Bangalore, Karnataka, India